got questions about subscriptions?

Q: what are the benefits of your subscription service?

A: One benefit of our subscription service is that it allows you to receive products at your door with free shipping and a 10% discount on every order! Another advantage is that consistency is crucial for supporting your hair health journey. Joining our subscription program is the easiest way to encourage consistency to see the best benefits! However, it is not required to subscribe to our subscription service to purchase Bondi Boost.

Q: can i change, update or amend my delivery schedule or products?

A: Yes! Log in to our customer portal, and you can swap the items that you receive in your subscription, reschedule a shipment, skip a shipment, and update your billing and shipping information. If you have further questions, please email customer service WeCare@BondiBoost.com

Q: how do i cancel my subscription?

A: To cancel your subscription, please log in to your customer portal and click the subscriptions tab. Under the active tab, find the product you want to cancel and hit "manage this subscription." Once you are viewing the product you are subscribed to, scroll down and press "cancel my subscription." Please email WeCare@BondiBoost.com if you need further assistance.

Q: can i have a subscription to multiple products?

A: Absolutely! You can subscribe to as many products as you want.

Q: can i apply a promo code to my subscription?

A: No, promotional codes can not be used with the 10% subscription offer. You'll be notified of special promotions on NEW subscription orders when you are subscribed to our email newsletters.

Q: why has my subscription missed a month?

A: There are two reasons why your subscription did not arrive. The item you are subscribed to is out of stock, or your payment method has failed. Please check your email for communications about what may have occurred. If you need further assistance, please email WeCare@BondiBoost.com.

Q: can I use my loyalty points on my subscriptions order?

A: No, you can't use loyalty points on your subscription order; however, you will EARN loyalty points on all your subscription orders.